Frequently Asked Questions

If you are a member of a professional association such as AAMFT, CAMFT, AMHCA or ACA, we recommend to first always call your professional association. Many of them have attorneys on staff and can provide legal and ethical guidance as well as share with you valuable practical experience they have gathered from other members who may have experienced similar dilemmas. Do not underestimate the value of your professional association as a practical resource and advocate on your behalf!

If you are a current policyholder in our Mental Health program, you have access to 2 free hours of consultation with our Attorney Helpline. Eligible topics include ethical patient concerns that could potentially lead to a covered claim under your policy. To set up an appointment, login to your customer portal and follow the prompts.

Examples of eligible topics:

• Request for records
• Consent concerns
• Mandated reporting
• HIPAA violation
• Dual relationship
• Requests for letter written on patients behalf
• Testifying in court
• Terminating Services
• Patient Suicide
• Patients threatening behavior

Examples of ineligible topics:

• You’ve received a Subpoena/Deposition, notice of complaint, summons/letter of intent
• Billing related concerns
• Employment related concerns (i.e. navigating noncompetes, wrongful termination, etc.)
• Contractual concerns
• General business related topics (i.e. setting up an LLC, drafting consent forms, etc)

Please visit our Legal Resources page for more information about resources available to our policyholders.

First, determine whether or not you were insured with CPH Insurance at the time of the incident or treatment that led to the complaint or claim. You must have been insured with CPH Insurance at the time of the incident in order for coverage under this policy to apply.

Log into your customer portal to report a claim:

• Click the My Account button above to log into your CPH customer portal account
• Once in the portal, go to Report a Claim to complete an Initial Incident Report or Subpoena Notification Form
• If you electronically report your claim, it will be automatically sent to CPH
• If you choose to print the PDF form and manually submit it to CPH, you can scan and email the form to claims@cphins.com

*These forms are used not only to notify us in the event of a situation that may lead (or has led) to a claim or suit but also to collect other policy benefits such as reimbursement for deposition expenses or licensing board investigation expenses.

Once the claim form is submitted, a claims adjuster from Philadelphia Insurance Company will contact you within 2 business days to assign applicable coverage.