Frequently Asked Questions

Our website has been issued a QuickSSL certificate to enable server security. This security certificate is verified by GeoTrust.

“Sites secured by QuickSSL are utilizing 256-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.”– GeoTrust

Your credit card information is authorized through a secure 3rd party (a subsidiary of Visa), so the credit card information you submit is never stored or available to us in its entirety.

Note: If your browser gives you an error message stating that it “cannot establish a secure connection” to our server or that it is “unable to verify” the security certificate for this site, this is because your browser may not have a sufficient encryption level to support this site. If this happens, we recommend trying again using a newer browser or sending the application via fax or mail.

Your internet browser may be the culprit–you may want to try viewing the site using a different browser. Normally, we recommend using Chrome, Safari, Firefox, and Internet Explorer (version 10.0 or newer). If you do not have a different browser installed on your computer, please consider using a different computer, or apply by mail or fax.

CPH Insurance does not send advertisements or share our customer information with third parties.

If you have Adware or Spyware (or a virus) on your computer, it can cause any attachments that you open to point to a different file. Try pulling up your documents directly from our customer portal. Otherwise,contact us for a mailed or faxed copy. Log into your customer portal account to retrieve your proof of coverage or other policy documents:

• Click the My Account button above to log into your CPH customer portal account
• Once in the portal, go to My Documents to retrieve your proof of coverage (certificate of insurance) or other policy documents

Normally, the website demonstrates that it is processing your application by showing a scrolling message that says “Processing, please wait.” If you didn’t see this message, your internet browser may have timed out. Sometimes browsers (such as Internet Explorer) timeout after a page has been open for a certain length of time. When you successfully apply online, you should receive a confirmation page as well as an email showing your proof of coverage. To find out, first:

• Check your email to see if your documents arrived. It can take a few minutes for your documents to be generated and sent to you. Make sure to check any “Spam” or “Bulk” folders that may filter out messages from unknown senders.
  Try to look up your policy documents through our customer portal. Once a policy has been issued, your documents will be available to download.
• Log into your customer portal account to retrieve your proof of coverage or other policy documents:
• Click the My Account button above to log into your CPH customer portal account
• Once in the portal, go to My Documents to retrieve your proof of coverage (certificate of insurance) or other policy documents

Contact us if you would like us to check and see if your application was submitted OR reapply by web, mail, or fax.

• If your internet browser timed out, most likely the application was not submitted to our database. If your credit card has not been charged, we have not processed your application, and you may try again online. If filling out the application again, try to complete it as quickly as possible to avoid another timeout.