If you have canceled or allowed a policy to lapse and did not secure another policy to begin effective the date your previous policy lapsed or was canceled, there is a “gap” or period of time between the prior and subsequent policies where you are uninsured. This means, if a claim arises out of a Professional Incident or therapy occurring during this “gap,” the insurance company will not be obligated to pay the claim on your behalf.
Other disadvantages to having coverage gaps:
- Insurance companies (including CPH Insurance) may decline to write a new policy on your behalf due to the gaps in your coverage.
- If a claim arises out of therapy that was conducted over a period of time during which there was a gap between policies, any assistance from any involved insurance company could become delayed or declined altogether due to the existence of a gap
Generally speaking, while you are practicing it is recommended that you always maintain continuous coverage. If you allow your policy to lapse, you will have to reapply for a new policy. If you have had 2 or more lapsed or canceled policies with CPH Insurance, you are ineligible for another policy with our company.
If you must allow your policy to lapse because you will not be practicing for an indefinite time period (e.g. due maternity leave, a break between completion of your professional degree and receipt of your license, a break between the end of your student practicum and provisional licensure or intern registration, or to begin retirement), please notify us in writing prior to your policy expiration date so that we may mark your record and prevent lapse notices from being sent to you. If you choose to reapply at a later date, having pro-actively notified us of your impending lapse may allow us to make an exception to the 2-lapse rule (subject to underwriter approval).
Log into your customer portal account to make changes, additions, and upgrades to your policy:
- Click the My Account button above to log into your CPH customer portal account
- Once in the portal, go to Make Changes to update your contact information and make changes (or additions) to your existing policy
*Please note is it your responsibility to notify CPH of any changes to your name or contact information.
Requests to change the policy cannot be backdated but may be requested up to 75 days in advance.
*Third parties cannot make changes to a policy. All requests must be submitted or otherwise formally authorized (in writing) by the Insured.
For a detailed, step-by-step guide on how to make policy changes online, click here!
Any premium adjustments will be pro-rated and the customer will either be refunded the leftover premium or billed for additional premium owed. If payment is due, payment must be received first before any endorsements will be issued.
All required information and payment must be received in our office within 30 days from the date of your request or the change will be deleted from the policy. Changes to the policy are usually processed within 5-7 business days. Documents outlining changes made to the policy are automatically emailed to the insured immediately upon completion.
Yes, you can change your address online by logging into your account in the customer portal.
Log into your customer portal account to make changes, additions, and upgrades to your policy:
- Click the My Account button above to log into your CPH customer portal account
- Once in the portal, go to Make Changes to update your contact information and make changes (or additions) to your existing policy
*Please note is it your responsibility to notify CPH of any changes to your name or contact information.
Please remember that your coverage is portable, so the address we keep on file is a mailing address only. You do not need to inform us each time you change the location of your practice unless you would like your mailing address to change as well.
If you do make a change to your mailing address, we will send you an endorsement within the next week that amends the policy. Endorsements are not created for phone or email changes.
For a detailed, step-by-step guide on how to make policy changes online, click here!
If you have become licensed during the current policy year and are upgrading your coverage, you will not receive the newly-licensed discount at the time of the upgrade. You will be able to take the 50% discount off of the full premium (as opposed to a discount off of the lower, pro-rated premium) when you renew your policy for the next year. In the end, this will be a bigger discount because you will then be eligible the next year for a 25% discount off of the full premium.
For a detailed, step-by-step guide on how to make policy changes online, click here!
